PEACE OF MIND COVID-19 BOOKING POLICY
Frontier Travel have been providing tailor-made holidays to Canada for over 30 years. Over 50% of our guests are either repeat or recommended to us, evidence of the care and attention we offer. These past two years we kept our guests informed of the ever changing Covid-19 situation and offered to move their holidays to summer 2022 or give them a full refund when it became obvious that travel was not possible.
We follow the official advice of the Foreign, Commonwealth & Development Office (FCDO) and, along with information provided by the Government of Canada, we are arranging holidays now for our clients to explore Canada again.
For your peace of mind we offer:
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- COMPLETE COVID FLEXIBILITY: If changing FCDO or Government of Canada advice affects your holiday, including updated rules on quarantining, you will have the option to rearrange your trip free of charge* or cancel with a full refund up to 35 days** before your departure allowing you to plan and book with complete confidence. This is valid for travel during 2023 and will be reviewed before the end of the year.
* Additional charges may be incurred based on changes to your trip such as accommodation and/or seasonality.
** Some elements have greater restrictions and these will be discussed with you at the time of booking.
- COMPLETE COVID FLEXIBILITY: If changing FCDO or Government of Canada advice affects your holiday, including updated rules on quarantining, you will have the option to rearrange your trip free of charge* or cancel with a full refund up to 35 days** before your departure allowing you to plan and book with complete confidence. This is valid for travel during 2023 and will be reviewed before the end of the year.
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- FINANCIAL SECURITY: Your bookings are flexible and financially secure. In the very unlikely event that we were to cease trading, we are ABTA bonded and hold both ATOL licence and IATA accreditation so your money is 100% protected giving you full peace of mind.
- PERSONAL SERVICE: We are a small specialist tour operator and you will be looked after by your personal expert throughout the holiday booking process and up to your return to the UK. We will keep you informed of any major changes to the Covid situation prior to and during your holiday.
